Returns & Refund Policy

We understand that sometimes a purchase may not work out as expected. Our goal is to make the return process clear and easy to understand. Please review the following terms before requesting a return.

1. Eligibility and Return Window

Eligible merchandise can generally be returned within 30 days from the date your order is delivered.

Return eligibility may vary depending on the type of product, its condition, and any special terms displayed at the time of purchase. Certain products are excluded from our standard return policy due to customization, hygiene considerations, perishability, or other applicable restrictions.

Examples of products that may be excluded include:

  • Perishable or time-sensitive merchandise

  • Personalized, customized, or specially made items

  • Certain personal-care or hygiene-related products

  • Digital products, downloads, or electronically delivered goods

  • Items specifically designated as final sale or non-returnable

If a product has additional return requirements, those terms will be stated on its product page where applicable.

2. Condition of the Item

Returned merchandise should be in substantially the same condition as when it was received.

For a return to be accepted, the item should normally:

  • Be unused and unworn

  • Not have been washed, modified, repaired, or altered

  • Remain free of damage caused after delivery

  • Include original labels, tags, accessories, or components where applicable

  • Be packed appropriately to prevent damage during transportation

Once the returned product arrives, we may examine it before determining whether the return qualifies for a refund or another resolution.

3. How to Submit a Return Request

If you need to return an order, please access your purchase through your customer account or contact us using the return/support option available on our website.

When submitting your request, please be prepared to provide relevant information, which may include your order number, the product involved, and a brief explanation of the reason for the return.

After your request has been reviewed, we will let you know how and where the item should be returned.

Please do not send merchandise back before receiving return instructions from us. Unapproved packages may take longer to process.

4. Return Shipping

Return shipping arrangements may differ depending on the circumstances of the return and the customer’s location.

When a prepaid return method is available, we may provide a shipping label or other instructions. In situations where a prepaid return is not offered, the customer may be responsible for the cost of sending the item back.

If an item arrives damaged, is defective, or does not correspond with the product ordered, please contact us before returning it. After reviewing the circumstances, we may provide return-shipping assistance or another appropriate remedy.

5. Refunds

Once we receive your returned merchandise, we will review the item and determine whether the return meets the applicable requirements.

For approved returns, the refund will generally be issued to the original payment method.

Our processing time for an approved refund is typically 5–7 business days after the return has been reviewed. The time required for the refunded amount to appear in your account can vary depending on your bank, card issuer, or payment provider.

Unless otherwise required by applicable law, the original shipping charge is generally not included in a standard refund.

Where the return is related to an item that was defective, damaged in transit, or incorrectly supplied, the applicable shipping charges may be reviewed as part of the resolution.

6. Damaged, Defective, or Incorrect Orders

Please contact us promptly if your order arrives with a problem, including situations where:

  • The product was damaged during delivery

  • The item does not function as expected

  • You received a different product from the one ordered

  • Parts, accessories, or other components are missing

To help us investigate the issue efficiently, we may request:

  • Order or purchase information

  • A description of the problem

  • Photographs showing the product and any visible damage

  • Other information reasonably needed to assess the claim

Depending on the circumstances, we may offer a replacement, refund, return authorization, repair, or another appropriate resolution.

7. Exchanges and Alternative Items

We do not guarantee that direct exchanges will be available for every product.

If you need another size, color, design, model, or product variation, the available option may be to return the original item and purchase the replacement separately.

Replacement orders remain subject to product availability and the applicable terms at the time of purchase.

8. Products Not Covered by the Standard Return Policy

Some merchandise is not eligible for our standard return process. Depending on the product and applicable law, exclusions may include:

  • Gift cards or store-value products

  • Clearance or final-sale items

  • Customized or personalized merchandise

  • Downloadable or electronically delivered products

  • Items identified as non-returnable on the product page

  • Products restricted from return for hygiene, health, safety, or similar reasons

Product-specific return terms will take precedence where they provide additional conditions or restrictions.

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.